The Burton Blog

Join The Team: Apply to Be a Burton Guide

"Hi, you've reached Burton. How can I help you?"

If you've ever called us, you've heard the friendly voice of a Burton Guide. Do you ever wonder what it's like to be on the other side of the phone?

As our busy winter season approaches, we're expanding our team of customer service all-stars by adding additional seasonal positions. We are looking for people who want to talk snowboarding, live the lifestyle and oh yeah, get paid for it.

BurtonGuides-Bridget-Desk
When we asked Bridget D. what surprised her most, she said, "The number of Burton employees who have come up through being a guide. It’s motivating."

The day-to-day of a Burton Guide is the epitome of what it means to work at Burton. Do a deep dive into our products, learn as much as you can, and make someone's day, whether that's answering a question, providing a recommendation or solving a problem. You're the face of the brand, whether you're answering calls, responding to emails, or otherwise interacting with the public.

As if that's not enough, there's some definite perks, too. Get some laps in the morning at the mountain (with your free season's pass) and come in at 11 a.m. (snowpants are definitely appropriate work attire here). Help a neighboring department kick their keg (just remember your reusable cup). Bring your dog (or play with your co-worker's dog). The list could go on.

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"My favorite part of the day is interacting with people. Working at the front desk has given me the opportunity to meet so many wonderful and talented people in this office." – Paris M., one year as a guide
BurtonGuides-Tyler-Desk
"I get to work for a company that has been a huge part of my life for as long as I can remember. Burton allows me to turn my passion for snowboarding into a career." - Tyler D., one year as a guide
BurtonGuides-Ilana-Desk
"In any other company I would just be considered another cog in the wheel, but here what I do is respected and appreciated, and that's reflected in the level of service we provide." – Ilana M., one year as a guide

But you'll find the culture here isn't JUST about all the perks. It's actually rooted in a deep appreciation for the people who live and love the snowboarding lifestyle, starting with our leadership and permeating every inch of the building.

"We are riders. We work like we ride. We ride together." is the closest thing we have to a mission statement, and it means we're fully committed to building a rewarding, collaborative and meaningful community.

Tim H
"My favorite thing is getting to share the passion I have for snowboarding with others. I've grown from being somewhat introverted to leading tours, and learning computer systems like SAP has helped me grow professionally, too." - Tim H, seven years as a guide

Though most of our guides are seasonal, it's the best way to get your foot in the door here, and proving yourself as a guide can and does open up full-time opportunities, either as a year-round guide or in a different department. The most high-profile example of this is our co-CEO, John Lacy, who got his start - you guessed it - answering the phones.

So with all that said, if you've made it this far, you should at least apply to be a Burton Guide. It could be the best decision you've ever made.

               
  • Will you join the team?

    Will you join the team?

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  • When we say in-depth product knowledge, we mean it.

    When we say in-depth product knowledge, we mean it.

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  • Getting some laps in before work with a free season's pass.

    Getting some laps in before work with a free season's pass.

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  • Dropping in out back on a nice afternoon.

    Dropping in out back on a nice afternoon.

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  • Someone only shows up to the meetings for the good scratches.

    Someone only shows up to the meetings for the good scratches.

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  • On company ride day, we shut down the phones and everyone rides together.

    On company ride day, we shut down the phones and everyone rides together.


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